cb89 Privacy Policy
Your privacy matters to cb89. This policy explains exactly what personal information we collect, why we collect it, how we use it, and the choices available to you as a registered player.
Effective Date: 1 January 2026
Introduction — Our Commitment to Your Privacy
This Privacy Policy ("Policy") describes how cb89 ("we", "us", or "our") collects, uses, stores, shares, and protects personal information about users ("you" or "your") of the cb89 platform at cb89.ws. By creating an account or using any service on cb89, you acknowledge that you have read this Policy and agree to the processing of your personal data as described herein.
cb89 is committed to handling all personal data responsibly, securely, and with full transparency. We collect only the information necessary to provide a safe, compliant, and high-quality gaming experience. We do not sell your personal information to third parties and we do not use your data for any purpose beyond those described in this Policy without your prior consent.
Six Privacy Principles We Follow
Every privacy decision at cb89 is guided by these six principles. They are not aspirational — they are operational standards that govern how every team member handles player data.
Data Encryption
All data transmitted between your device and cb89.ws is protected by SSL encryption. Account credentials, payment details, and personal information are stored in encrypted form on secured servers.
No Data Sales
cb89 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. Your data is used solely to operate, improve, and secure the cb89 platform and to communicate with you about your account.
Right to Correct
You may update or correct your personal information at any time through your account settings or by contacting cb89 support. cb89 will action correction requests promptly, typically within 5 business days.
Right to Erasure
You may request deletion of your personal data by closing your account and submitting a data erasure request to [email protected]. Requests are processed within 30 days, subject to any legal retention obligations that require us to retain certain records.
Transparent Collection
cb89 only collects personal data that is necessary for the specific purpose stated at the point of collection. We do not collect data speculatively or in bulk beyond operational requirements.
Access Control
Access to player personal data within cb89 is restricted to staff whose roles require it. All internal access is logged and audited. No team member may access player data for purposes unrelated to their role or to this Policy.
Information We Collect About You
cb89 collects personal information in three main ways: information you provide directly when registering or using the platform, information generated automatically by your use of the platform, and information received from third-party service providers such as payment processors and identity verification services. Each category is described below.
Information You Provide Directly
- Registration data: your Bangladesh mobile number (used as your account identifier), a chosen account password, and your date of birth (used for age verification purposes).
- KYC verification documents: if requested, a copy of a government-issued identity document (such as a National ID card or passport) and/or a selfie photograph for identity matching purposes.
- Support communications: messages, queries, or complaints submitted via live chat or email to cb89 support. These are retained to maintain a service history for your account.
- Voluntary preferences: any optional information you provide in your account profile, such as preferred language or communication preferences.
Information Generated by Your Use of cb89
- Transaction records: a complete log of all deposits, withdrawals, bonuses claimed, and their associated timestamps, amounts, and payment method references. These records are maintained for audit and anti-money laundering compliance purposes.
- Gameplay data: game session logs including game titles played, bet amounts, outcomes, session start and end times, and RNG results (for crash games and slots). This data is used for platform integrity, dispute resolution, and responsible gaming monitoring.
- Device and technical data: IP address, device type, operating system version, mobile browser type and version, and screen resolution. This data is used to optimise the platform for your device and to detect fraudulent or automated access.
- Behavioural data: page navigation patterns, feature usage frequency, session duration, and responsible gaming tool usage. This data is used to improve the platform experience and to identify players who may benefit from responsible gaming interventions.
Information Received from Third Parties
- Payment provider data: transaction confirmation references, timestamps, and mobile wallet identifiers received from bKash, Nagad, Rocket or Upay when you make a deposit or withdrawal. cb89 does not receive your full mobile wallet PIN or password from any payment provider.
- Identity verification data: results (pass/fail) and confidence scores returned by any third-party identity verification service engaged by cb89 to complete a KYC check. The underlying document images are processed by the verification provider and are not stored by cb89 longer than required for verification completion.
- Fraud and risk screening data: signals from fraud detection and risk-scoring partners used to identify potentially suspicious account behaviour, including unusual deposit patterns, device fingerprinting mismatches, or geographic anomalies.
How We Use Your Personal Information
cb89 uses personal data only for the purposes described below. We apply data minimisation principles — meaning we use the minimum necessary data for each purpose and do not combine datasets in ways that are disproportionate to the original collection purpose.
- 1.Account creation and management: registering and maintaining your cb89 account, verifying your identity and age, processing your login credentials, and managing your account settings and balance.
- 2.Payment processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket and Upay, maintaining accurate transaction records, and resolving payment disputes. All payment processing is conducted in partnership with the relevant payment provider.
- 3.Regulatory compliance and fraud prevention: complying with applicable anti-money laundering obligations, performing identity and age verification, detecting and preventing fraud, collusion, bonus abuse, and other prohibited conduct as described in our Terms and Conditions.
- 4.Platform improvement and personalisation: analysing usage patterns to improve the cb89 platform, identifying technical issues, and tailoring your in-platform experience such as surfacing game categories you use most frequently.
- 5.Customer support: responding to your queries, complaints, and support requests submitted via live chat or email, maintaining a service history for your account, and following up on any open support tickets.
- 6.Responsible gaming monitoring: using gameplay, session duration, and deposit frequency data to identify players who may be exhibiting signs of problem gambling, and to trigger responsible gaming alerts or interventions where appropriate.
Why We Are Permitted to Process Your Data
cb89 processes your personal data on the basis of one or more of the following legal grounds, depending on the specific processing activity involved.
Contractual Necessity
The majority of data processing on cb89 is necessary to fulfil our contractual obligations to you as a registered player. This includes processing account registration data, transaction records, and gameplay data — without which we cannot provide the platform's core services.
Legal Obligation
Certain data processing is required by applicable law. This includes KYC identity verification, age verification, anti-money laundering transaction monitoring, and the retention of financial records. cb89 must comply with these obligations regardless of your personal preference regarding data processing.
Legitimate Interests
Some data processing is carried out on the basis of cb89's legitimate interests as a platform operator, where those interests are not overridden by your fundamental rights. This includes fraud detection, platform security monitoring, responsible gaming analytics, and platform improvement analytics. Where we rely on legitimate interests, we conduct a balancing assessment to ensure our interests do not disproportionately impact your privacy.
When and With Whom We Share Your Data
cb89 does not share your personal data with third parties except in the limited circumstances described below. In all cases, data sharing is conducted on a need-to-know basis and is subject to contractual confidentiality obligations on the receiving party.
- 1.Payment service providers: cb89 shares the minimum necessary transaction data (amount, timestamp, wallet reference) with bKash, Nagad, Rocket or Upay solely to process deposits and withdrawals. The payment provider's own privacy policy governs how they handle this data on their side.
- 2.Identity verification providers: where KYC is required, cb89 shares identity document images and registration data with a third-party verification provider solely for the purpose of completing the verification check. Verification providers are contractually bound to process this data only for the stated purpose.
- 3.Game content providers: third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi receive session tokens and anonymised bet data necessary to run their games on the cb89 platform. They do not receive your full account details, mobile number, or payment information.
- 4.Legal and regulatory authorities: cb89 will disclose personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, a valid legal order, or where disclosure is necessary to protect the rights, property, or safety of cb89, its players, or third parties.
How We Handle Payment and Financial Data
All financial transactions on cb89 are denominated in Bangladeshi Taka (৳) and are processed exclusively through bKash, Nagad, Rocket, and Upay. cb89 does not store your mobile wallet PIN, OTP, or full account password at any point. The only payment data retained by cb89 is the transaction reference number, the mobile wallet number used, the amount transacted, the direction (deposit or withdrawal), and the timestamp — the minimum information required to maintain an accurate account ledger and comply with anti-money laundering record-keeping obligations.
cb89 requires that the mobile wallet number used for deposits and withdrawals be registered in your own name and match the details on your cb89 account. This is a financial security measure that protects both you and the platform from payment fraud. Where a mismatch is detected, cb89 may suspend the withdrawal pending identity verification.
Cookies and Tracking Technologies
cb89.ws uses cookies and similar browser-based storage technologies to operate the platform, remember your session, and improve your experience. Cookies are small data files placed on your device by your browser when you visit the site. cb89 uses the following categories of cookies.
Cookie Categories Used by cb89
- Strictly necessary cookies: required for the platform to function. These include session authentication cookies that keep you logged in, CSRF protection tokens, and load-balancing cookies. These cookies cannot be disabled without preventing the platform from operating correctly.
- Functional cookies: used to remember your preferences such as preferred language, last-used game category, and responsible gaming settings. These cookies improve convenience but are not strictly required for the platform to operate.
- Analytics cookies: anonymised usage data collected to understand how players navigate the platform, which features are used most, and where technical errors occur. cb89 uses privacy-preserving analytics configurations with IP anonymisation enabled. Analytics data is never linked back to an individual player's identity.
- Security cookies: used to detect and prevent fraudulent access attempts, including bot detection tokens, device fingerprinting identifiers, and rate-limiting identifiers. These cookies are essential to platform security and cannot be disabled.
You may manage functional and analytics cookies through your mobile browser's settings. Most mobile browsers allow you to block or delete cookies. Please note that blocking strictly necessary or security cookies may prevent you from logging into your cb89 account or using certain platform features.
How Long We Keep Your Personal Data
cb89 retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable law. Account data (registration information, transaction records, KYC documents, and gameplay logs) is retained for a minimum of 5 years from the date of the last transaction on your account. This retention period is driven by anti-money laundering compliance requirements, which mandate that financial service operators maintain comprehensive transaction records for a minimum period. After the mandatory retention period expires and where no legal proceedings are pending, cb89 will securely delete or anonymise your personal data.
Support communication records are retained for 2 years from the date of the last support interaction. Anonymised analytics data has no fixed retention period as it cannot be linked to an individual. If your account is suspended for fraud or prohibited conduct, cb89 may retain relevant records indefinitely for the purpose of enforcing the account closure and preventing re-registration.
Your Rights Over Your Personal Data
As a cb89 player, you have a number of rights in relation to your personal data. These rights are described below. To exercise any of these rights, contact cb89 support at [email protected] with the subject line "Data Rights Request" and a description of your specific request. cb89 will respond within 30 days.
- 1.Right of access: you may request a copy of all personal data that cb89 holds about you. cb89 will provide this in a structured, commonly used format within 30 days of a verified request.
- 2.Right to rectification: if any personal data that cb89 holds about you is inaccurate or incomplete, you may request that it be corrected. cb89 will action verified correction requests within 5 business days.
- 3.Right to erasure: you may request deletion of your personal data by closing your account and submitting a data erasure request. Erasure is subject to any mandatory retention obligations. Data that must be retained by law cannot be deleted in response to an erasure request.
- 4.Right to restriction: you may request that cb89 restrict processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
- 5.Right to data portability: you may request that cb89 provide your account and transaction data in a machine-readable format (such as CSV or JSON) so that you can transfer it to another service provider.
- 6.Right to object: you may object to processing of your personal data carried out on the basis of cb89's legitimate interests. cb89 will assess your objection and cease the relevant processing unless there are compelling legitimate grounds that override your interests.
To exercise any of these rights, contact cb89 support at [email protected]. Please include your registered mobile number, a description of your request, and any supporting information. cb89 may need to verify your identity before processing your request. Verified requests will be acted upon within 30 days. Complex requests may require up to 60 days, in which case cb89 will notify you of the extension within the initial 30-day period.
How We Protect Your Personal Data
cb89 implements a layered security architecture to protect player data. All data in transit is encrypted using TLS 1.2 or higher. All data at rest is encrypted using AES-256 encryption. Access to production systems containing player data is restricted to authorised personnel only, with multi-factor authentication required. Security logs are reviewed regularly and all access events are audited. cb89 conducts periodic security reviews to identify and remediate vulnerabilities.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, cb89 will notify affected players without undue delay and will take all necessary steps to contain the breach, assess its impact, and prevent recurrence. While cb89 implements strong technical safeguards, no platform can guarantee absolute security against all possible threats. You play an important role in your own account security by using a strong password, keeping your login credentials confidential, and notifying cb89 immediately if you suspect unauthorised access.
Children and Underage Users
cb89 is strictly an adult platform intended exclusively for users aged 21 years and above. cb89 does not knowingly collect any personal data from persons under the age of 21. If cb89 becomes aware that personal data has been collected from an underage user, that data will be deleted immediately and the associated account will be closed without notice.
Changes to This Privacy Policy
cb89 reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, cb89 will take reasonable steps to notify registered players, which may include posting a notice on the platform or sending a notification to your registered mobile number. The "Effective Date" at the top of this Policy reflects the date of the most recent revision.
Your continued use of cb89 after a revised Privacy Policy is published constitutes your acknowledgement of the revised Policy. If you do not agree with the changes, you should stop using the platform and, if desired, close your account by contacting cb89 support. cb89 recommends that you review this Policy periodically so that you remain informed about how your personal data is being handled.
Contact cb89 for Privacy Enquiries
If you have any questions, concerns, or requests relating to this Privacy Policy or the way cb89 handles your personal data, please reach out to our support team. We take all privacy enquiries seriously and will respond within 30 days.
Privacy Contact Details
Email (plain text — not a link): [email protected]
Live chat is also available directly on cb89.ws. For data rights requests, please include "Data Rights Request" in your message subject and provide your registered mobile number for identity verification.
Explore cb89 With Confidence
Now that you know how we protect your data, feel free to explore the full cb89 experience — from live casino games to cricket betting. Our FAQ has answers to the most common account and security questions.